You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

Click on ‘Create an Account’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.

Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.

Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.

Following are the steps to place an order successfully: 

⦁ When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
⦁ After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
⦁ You will receive an email/SMS of sales invoice which verifies that we have received your order
⦁ Your order will be confirmed via phone call by our Customer Service and proceeded for delivery

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Exchange Policy shall apply once the order has been placed.

Yes, you can place your order on WhatsApp or phone call on our number 0328-9416000 Please ensure to provide the product detail via image and order in text form.

You can contact our customer service to know the status of your order. Helpline/WhatsApp: +92328-9416000

You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

Following are the payment options available to shop at our online store;
⦁ Cash on Delivery (For domestic clients only)
⦁ Easy Paisa (For domestic clients only)
⦁ Bank transfer (For international purchase) Advance Payment

The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact your bank.

Yes. Zorain take good care of their customers, if you don’t like your product then send us in its original condition. Our QC will examine the product, if found in correct condition then Zorain will issue a Sales Voucher that enables you to order any other product from www.zorain.pk

Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.

Yes, your personal information is absolutely safe, please read our Privacy Policy