All orders within Pakistan are routed through Leopards, Postex, TCS and Pakistan Post. All our domestic clients will be provided with a tracking ID when the order is dispatched. Upon placing an order, you will receive a verification call or SMS from our Customer Service to confirm the order. If you fail to verify, your order will be automatically cancelled after 3 days (only applicable to purchases made through Cash on Delivery method). Once the order is verified, it will be dispatched the same day and will be delivered to you within 2-3 working days.
We offer free delivery on orders over Rs. 6500 within Pakistan.
International orders are routed through DHL. All our international clients will be provided with a tracking ID when the order is dispatched.
International clients shall also receive a sales invoice via email and notification of shipment via email. The customer shall bear any additional charges for custom clearance or any other variation in price beyond our control.
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The customer service team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future.
Please allow one week for the processing of damage and claims.
Copy Right www.zorain.pk
